Privacy policy

Senvia – Privacy Policy

Last updated: September 29, 2026

Senvia ("we", "us", "our") respects your privacy. This policy explains what information we collect when you visit or shop on our website, how we use it, and the choices you have.

Information We Collect

Information you give us:

  • Name, phone number, email address
  • Delivery address (city, area, full address)
  • Order details and any messages you send us via WhatsApp or email

Information collected automatically:

  • Device and browser type, IP address, and pages visited
  • Cookies and similar technologies (see below)

Payment information: Most orders are cash on delivery, so we do not collect card details. If we offer online payment (JazzCash, Easypaisa, bank transfer, etc.), payments are handled by those providers, and we do not store your banking or card credentials.

How We Use Your Information

  • To process, confirm, and deliver your orders
  • To contact you about your order via call, SMS, WhatsApp, or email
  • To handle returns, refunds, and customer support
  • To improve our website, products, and services
  • To send offers and updates (only if you agree, and you can opt out anytime)
  • To prevent fraud and fake or repeated bogus orders

Who We Share Information With

We do not sell your personal information. We share it only with:

  • Shopify, which hosts our store and processes order data
  • Courier and delivery partners, who need your name, phone number, and address to deliver your parcel
  • Payment providers, if you pay online
  • Advertising and analytics tools (such as Meta/Facebook Pixel and Google Analytics) to measure and improve our marketing
  • Authorities, when required by law

Cookies

We use cookies to keep your cart working, remember your preferences, and understand how visitors use our site. You can disable cookies in your browser settings, but some parts of the site may not work properly.

Data Security

We take reasonable steps to protect your information. However, no online system is 100% secure, and we cannot guarantee absolute security.

How Long Do We Keep Your Information?

We keep your information for as long as needed to fulfil orders, meet legal and accounting requirements, and resolve disputes.

Your Rights

You may contact us to:

  • Request a copy of the personal information we hold about you
  • Correct or update your information
  • Ask us to delete your information (where we are not required to keep it)
  • Unsubscribe from marketing messages

Third-Party Links

Our website may link to other sites (for example, social media pages). We are not responsible for their privacy practices.

Children's Privacy

Our website is not intended for children under 13, and we do not knowingly collect their information.

Changes to This Policy

We may update this policy from time to time. The latest version will always be posted on this page with the updated date.

Contact Us

For any privacy questions or requests:
Email: gamepy222@gmail.com | WhatsApp: +92 342 4634105